How can we help?
Submit a support ticket and our customer-care team will get back to you as soon as possible — Sun–Thu, 9am–6pm Cairo time.
Submit a Ticket
Critical outages on active Gold SLA contracts jump the queue, around the clock.
Quick answers
The questions our care team hears most.
Note the invoice number and the exact ETA error message, then submit a ticket for the ETA E-Invoicing team. Most rejections come from an expired HSM token or a GS1 code mismatch — both are fixed remotely, usually the same day. Gold SLA contracts get direct portal escalation.
Your Odoo admin can reset access under Settings → Users. If the admin account itself is locked, submit a ticket with your company name and username — include whether you use password or two-factor login so we route it correctly.
Gold support contracts include round-the-clock response for business-critical outages (system down, invoicing blocked, warehouse halted), with remote fix plus on-ground teams in Alexandria, Cairo and Giza. Standard tickets are handled Sun–Thu, 9am–6pm Cairo time.
Yes — scripted migration with full reconciliation is one of our core services. Mention your current system and data size in the ticket and a solutions architect will scope it within 24 hours.
Tickets are triaged Sun–Thu, 9am–6pm (Cairo). Critical production-down cases on active SLA contracts jump the queue. For the fastest reply, include your Odoo version, company name, and steps to reproduce — plus a screenshot as attachment.